For Italy, BRT provides a “Change delivery date” service directly on the link we provide for tracking, just click on it and reschedule the delivery as you wish.

The same goes for DPD, on the site you can find the option to choose when to have the delivery take place.

If the courier was unable to deliver the package (especially abroad), a message such as “Incorrect address” or “We were unable to deliver your package…” should appear in the tracking code.

In this case please contact us via support ticket so we can unlock the stock and have the package delivered.